Effective Date: March 27, 2026
1. Introduction
Welcome to Pure Aura. These Terms and Conditions govern your use of our website and the purchase of our products, including our agarbatti, dhoop cones, and other related spiritual and home fragrance items. By accessing our website, browsing our catalog, or placing an order, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
2. Products and Availability
We strive to provide accurate descriptions, pricing, and images of our products. However, due to the nature of handmade and naturally sourced items like our incense, slight variations in color, size, or fragrance may occur.
All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time without notice.
3. Pricing and Payments
Prices for our products are subject to change without notice. We shall not be liable to you or any third party for any modification, price change, or suspension of a product.
All payments made on Pure Aura are processed securely. By submitting payment information, you represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any transaction.
4. Shipping and Delivery
We aim to process and ship your orders promptly. Shipping costs and estimated delivery times are calculated and displayed at checkout. Pure Aura is not responsible for shipping delays caused by carriers, customs clearance, or unforeseen circumstances outside of our control. Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.
5. Returns and Refunds
Your satisfaction with our fragrances is incredibly important to us. If you are not satisfied with your purchase, please contact our support team within [Insert Number, e.g., 14] days of receiving your order.
For health, safety, and quality control reasons, fragrance products (such as agarbatti and dhoop cones) must be unused, unlit, and in their original sealed packaging to be eligible for a refund or exchange. Custom or bulk orders may be exempt from returns.
6. User Conduct
By using our website, you agree not to use it for any unlawful or prohibited purpose. You agree not to:
- Use the site in any way that could damage, disable, overburden, or impair our servers.
- Attempt to gain unauthorized access to any portion of the website or our user accounts.
- Use any robot, spider, or other automated device to scrape or monitor the site.
7. Intellectual Property
All content included on this website—such as text, graphics, logos, images, audio clips, and software—is the property of Pure Aura and is protected by international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of this site without our express prior written consent.
8. Limitation of Liability
To the maximum extent permitted by applicable law, Pure Aura and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the website or our products. Our maximum liability to you for any claim arising out of or relating to your purchase shall not exceed the amount you actually paid for the product in question.
9. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Pure Aura
Email Address: info@pureauraincense.com
Postal Address: Plot No 29-A, 30-A, Balaji Nagar,
Roop Rajat Ke Bhar, Pal, Jodhpur,
Rajasthan - 342001
Phone Number: +91 9789654258